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Last Updated: September 20, 2024
At Embroidered Patches Canada, we respect the privacy of our customers, website visitors, and people who contact us about custom embroidered patches and related services.
This Privacy Policy explains what personal information we may collect through embroideredpatchescanada.ca, why we collect it, how we use and protect it, when it may be shared, and the choices and privacy rights available to you.
Our privacy practices are intended to reflect the privacy principles applicable to Canadian businesses, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
The Office of the Privacy Commissioner of Canada identifies ten fair information principles under PIPEDA covering accountability, identifying purposes, consent, limiting collection, limiting use and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
Business Name: Embroidered Patches Canada
Website: https://custompatchcompany.com/
Address:
2650 Eglinton Avenue East
M1K 2P8, Ontario, Canada
Phone: +1 249-209-3456
Email: info@embroideredpatchescanada.ca
Embroidered Patches Canada provides custom embroidered patches and related custom patch products and services.
The business has operated since 2019. Our online presence has developed over time, and the age or availability of particular domain names, social profiles, directories, or other online properties may not reflect the full operating history of the business.
We only seek to collect information that is reasonably necessary for the purposes identified at the time of collection.
Depending on how you interact with our website, we may collect information such as:
When you submit a quote request, contact form, inquiry, or other request, you may provide:
First and last name
Email address
Phone number
Information about your custom patch requirements
Artwork, logos, images, or other files that you choose to provide
Quantity, size, backing, colours, design requirements, or other order details
Any other information you voluntarily include in your message
We use this information to respond to inquiries, prepare quotations, understand your requirements, communicate about requested services, and provide or arrange the products or services you request.
When you visit our website, certain technical information may be collected automatically by our website infrastructure, hosting provider, security tools, analytics tools, or other technologies that we use.
Depending on the technologies enabled on the website, this may include information such as:
IP address
Browser type and version
Device type
Operating system
Pages viewed
Approximate date and time of visits
Referring pages
Basic website usage information
Technical information used for security, diagnostics, and website performance
We do not use automatically collected technical information to intentionally identify you personally unless required for a legitimate purpose, security matter, legal obligation, or another purpose explained in this Privacy Policy.
We may collect, use, and retain personal information for purposes such as:
Responding to quote and contact requests
Communicating about custom patch requirements
Preparing estimates and quotations
Providing requested products and services
Processing and managing customer orders
Confirming design specifications
Communicating about production or delivery
Maintaining business and customer records
Providing customer support
Improving our website, products, and services
Protecting our website against fraud, abuse, spam, and security threats
Meeting legal, accounting, regulatory, or record-keeping requirements
Sending marketing communications where legally permitted and where the appropriate consent or other lawful basis exists
The Office of the Privacy Commissioner of Canada states that organizations should identify the purposes for collecting personal information before or at the time of collection and limit collection to information needed for those purposes.
Where consent is required, we seek consent in a manner appropriate to the nature and sensitivity of the information and the purpose for which it is being collected.
You may choose not to provide certain information. However, some information may be necessary for us to respond to a request, prepare a quotation, process an order, communicate with you, or provide a requested service.
Where applicable, you may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or continue certain communications.
Our website may use contact forms or quote forms to allow you to request information about custom embroidered patches.
Information submitted through these forms may be transmitted to us through our website, email systems, form-processing technology, hosting provider, or other service providers involved in operating the website.
We use submitted information for the purpose for which it was provided, including responding to inquiries and handling requested services.
We do not sell contact-form submissions as a mailing list.
Our website may use cookies and similar technologies for purposes such as:
Essential website functionality
Security and fraud prevention
Remembering certain website preferences
Understanding website usage
Measuring website performance
Improving the user experience
Supporting analytics or marketing activities where such services are enabled
Some cookies may be placed by third-party technologies used on the website.
You can control or restrict cookies through your web browser. Disabling certain cookies may affect website functionality.
The Office of the Privacy Commissioner of Canada advises organizations operating websites to inform visitors about online information practices, including cookies and other non-visible tracking technologies.
We may use third-party services to help operate, secure, analyze, or improve our website.
Depending on which technologies are active on the website, these services may process technical or usage information on our behalf.
Examples may include website analytics, hosting, security, spam protection, form processing, mapping, advertising, social-media functions, or other website technologies.
Where third-party service providers process personal information on our behalf, we remain responsible for personal information under our control and take reasonable steps to ensure appropriate privacy protections are in place.
The Office of the Privacy Commissioner of Canada states that organizations remain accountable for personal information under their control when third parties process that information on their behalf.
Our website may include embedded maps, videos, social-media content, or other third-party content.
When you interact with embedded third-party content, the third-party provider may collect information according to its own privacy policy and terms.
For example, a map embedded on our Contact page may be provided through a third-party mapping service.
We encourage visitors to review the privacy policies of third-party services when interacting directly with those services.
We may use customer information to:
Respond to your messages
Provide quotations
Discuss artwork and specifications
Process requested orders
Communicate about products and services
Provide customer support
Maintain records of transactions and communications
Improve our services
Protect our website and business
Meet legal and regulatory requirements
We do not use personal information for unrelated purposes simply because it has been provided to us.
Under PIPEDA’s fair information principles, personal information should generally only be used or disclosed for the purposes for which it was collected, unless consent is obtained or another legal basis applies.
If we send commercial electronic messages such as promotional emails or other electronic marketing communications, we will do so in accordance with applicable Canadian requirements.
Canada’s Anti-Spam Legislation, administered by the Canadian Radio-television and Telecommunications Commission, generally requires applicable commercial electronic messages to have appropriate consent, identify the sender, and provide a functioning unsubscribe mechanism.
You may unsubscribe from marketing communications at any time by using the unsubscribe method provided in the communication or by contacting us.
Requests to withdraw from commercial electronic communications will be handled in accordance with applicable requirements.
We may disclose personal information where reasonably necessary to operate our business or provide requested services.
Depending on the circumstances, this may include sharing information with:
Website hosting and infrastructure providers
Website form or email service providers
IT and security providers
Analytics providers
Professional service providers
Delivery or logistics providers where necessary to fulfil an order
Production or service partners where necessary to provide the requested service
Payment service providers where applicable
Government authorities or law-enforcement agencies where required by law
Other parties where you have provided consent or where disclosure is otherwise permitted or required by law
We do not sell personal information for unrelated third-party mailing lists.
Organizations remain accountable for personal information under their control, including information transferred to third parties for processing, and should take reasonable steps to ensure comparable protection.
Some service providers we use may process or store information outside Canada.
When personal information is transferred to a service provider for processing, we take reasonable steps to maintain appropriate protections consistent with our obligations.
The location of processing may depend on the technology or service being used.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold.
Depending on the information and circumstances, safeguards may include:
Access controls
Password protection
Secure website connections
Restricted access to customer information
Security monitoring
Website and account security measures
Appropriate procedures for handling personal information
No method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
PIPEDA’s safeguards principle requires organizations to protect personal information through security measures appropriate to the sensitivity of the information.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain appropriate business records, resolve disputes, enforce agreements, meet legal obligations, or otherwise satisfy legitimate business requirements.
When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, where appropriate.
The Office of the Privacy Commissioner of Canada states that personal information should only be retained as long as required for the purposes for which it was collected, subject to applicable legal and practical requirements.
You may contact us to ask whether we hold personal information about you and, where applicable, request access to that information.
You may also ask us to correct information that is inaccurate, incomplete, or out of date.
Requests should be submitted using the contact information below and should provide enough information for us to identify the relevant records.
PIPEDA’s individual-access principle provides individuals with rights relating to access to and correction of personal information, subject to applicable exceptions.
We take privacy concerns seriously.
If you believe that we have not handled your personal information appropriately, please contact us first so that we can review and address your concern.
Embroidered Patches Canada
2650 Eglinton Avenue East
M1K 2P8, Ontario, Canada
Email: info@embroideredpatchescanada.ca
Phone: +1 249-209-3456
We will review privacy complaints and take appropriate steps to investigate and respond.
The Office of the Privacy Commissioner of Canada recommends that organizations provide a simple complaint process and allow individuals to challenge an organization’s compliance with applicable privacy principles.
If your concern cannot be resolved directly with us, you may have the right to contact the Office of the Privacy Commissioner of Canada.
Official information about PIPEDA and privacy rights is available through the Office of the Privacy Commissioner of Canada:
Our website and services are intended for general audiences and are not specifically directed toward children.
We do not knowingly seek to collect unnecessary personal information from children.
If a parent or guardian believes that a child has provided personal information to us, they may contact us using the details above.
Our website may contain links to third-party websites, platforms, social-media accounts, directories, or other external resources.
Once you leave our website, the privacy practices of the third party apply. We encourage you to review the privacy policy of any external website before providing personal information.
We are not responsible for the privacy practices, security, or content of third-party websites.
From time to time, information about Embroidered Patches Canada may appear on third-party business directories, search platforms, mapping services, social networks, review platforms, or other public business-discovery services.
Information displayed on such platforms may include our business name, website, business category, public contact information, address, operating information, reviews, photographs, or other business information intended for public discovery.
Third-party platforms independently control their own databases and privacy practices.
Where we maintain or claim a business profile on an external platform, we may update the information we control to help keep our public business information accurate and consistent.
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices, or applicable privacy requirements.
When we make material changes, we may update the “Last Updated” date at the top of this page.
We encourage visitors to review this page periodically for the latest version.
If you have questions about this Privacy Policy, want to request access to your personal information, want to request a correction, or have a privacy concern, contact us:
Embroidered Patches Canada
Address: 2650 Eglinton Avenue East, M1K 2P8, Ontario, Canada
Phone: +1 249-209-3456
Email: info@embroideredpatchescanada.ca
Website: https://custompatchcompany.com/
For authoritative information about Canadian privacy requirements and individual privacy rights, you can consult:
Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca/
Canada’s Anti-Spam Legislation and CRTC guidance
https://crtc.gc.ca/eng/internet/anti.htm